Senior Manager, HR Operations and Systems

Introduction About SymphonyAI: SymphonyAI is a global leader in enterprise AI solutions, transforming how industries operate and grow. We build and deploy cutting-edge artificial intelligence to solve complex business challenges, delivering rapid, tangible value across retail, CPG, financial services, manufacturing, media, enterprise IT, and the public sector. Our unique strength lies in uniting deep vertical expertise with industry-leading AI technology and proprietary data insights. As one of the fastest-growing AI portfolios, we are dedicated to assembling a world-class, high-performance engineering team to pioneer the next generation of intelligent applications. Job Description Role Summary: The Senior Manager – HR Operations is the strategic owner of HR operational excellence for the India region, responsible for delivering scalable, compliant, and technology-enabled HR services across the employee lifecycle. This role combines deep HR operations expertise with a strong digital mindset, leveraging modern HR technologies, automation, and AI-enabled tools to streamline processes, enhance employee experience, and strengthen data-driven decision making. As a key leader within the India HR function, this individual will drive operational rigor, HR systems effectiveness, and continuous process improvement while building a high-performing team and partnering with global HR, IT, Finance, and business leaders. The role requires a hands-on operator, systems thinker, and credible leader who can represent HR Operations confidently with senior leadership while ensuring flawless execution of day-to-day operations. About the role: 1. End-to-End HR Operations & Employee Lifecycle Management • Own and ensure seamless delivery of the full employee lifecycle, including: • Hire-to-retire HR processes • Onboarding and new hire experience • Employee movements (transfers, promotions, role changes) • Compensation changes and benefits administration • Leave and attendance management • Exit management and offboarding Ensure all processes operate with consistency, accuracy, and compliance, balancing global standards with India-specific requirements. 2. HR Operations Process Excellence (Non-Negotiable) • Drive standardization and operational maturity across HR processes by: • Designing and implementing scalable, well-documented HR workflows • Identifying inefficiencies and eliminating manual or fragmented processes • Establishing clear service standards and operational SLAs • Strengthening governance, controls, and audit readiness Champion a culture of continuous improvement and operational discipline across the HR function. 3. Digital Transformation, Automation & AI Enablement in HR Lead the adoption of modern HR technologies and AI-enabled workflows to improve efficiency and insights. • Identify opportunities to introduce automation and AI tools into HR processes • Leverage AI-driven solutions to improve reporting, analytics, and employee services • Simplify HR workflows through digital enablement • Drive adoption of new technologies within the HR Operations team • Build a culture of data-informed and technology-enabled HR decision making 4. HR Data Governance, Analytics & Insights Serve as the custodian of HR data integrity and governance for the region. • Ensure accuracy, completeness, and audit readiness of HR data • Develop dashboards and automated reports covering: • Workforce and headcount metrics • Attrition and retention trends • Hiring and onboarding analytics • HR operational service metrics • Providing actionable insights to HR and business leadership • Partnering with IT and HRIS teams to strengthen data architecture and reporting capabilities 5. HRIS Strategy & System Stewardship Act as the functional owner for HRIS platforms in the region. • Implement, Manage and optimize enterprise HRIS platform. Prior experience with applications such as Workday, Darwinbox, or SAP SuccessFactors is an added advantage. • Driving system adoption and process alignment • Partnering with global HRIS and IT teams on system enhancements, releases, and integrations • Ensuring the HRIS remains the single source of truth for HR data 6. Compliance & Risk Management (India Focus) Ensure full compliance with India labour laws and statutory requirements, including: • Provident Fund (PF) • Employee State Insurance (ESIC) • Gratuity • Bonus • Professional Tax • Shops & Establishments regulations Additionally: • Oversee vendor compliance and statutory submissions • Ensure audit readiness for HR operations • Identify potential compliance risks and implement preventive controls 7. Team Leadership & Capability Building Lead and develop a high-performing HR Operations team. • Creating a culture of accountability, ownership, and operational excellence • Mentoring team members and building functional depth • Encouraging proactive problem solving and continuous improvement • Building strong cross-training and succession capability The HR Operations lead should be able to inspire a team environment where individuals willingly go beyond defined roles to deliver exceptional outcomes. 8. Employee Experience & HR Service Delivery Champion a people-first service philosophy while maintaining strong operational discipline. • Deliver simple, transparent, and responsive HR services • Improve employee experience across lifecycle touchpoints • Balance service orientation with process rigor and governance 9. External Benchmarking & Industry Insights Stay connected with the external HR ecosystem to benchmark: • HR operations best practices • HR technology advancements • Compliance and governance developments Bring relevant insights into the organization to continuously elevate the maturity of the HR Operations function. About you: Core competency • 10+ years of progressive HR Operations experience in a global organization with significant India region expertise. • Proven mastery in HR process design, from planning and stabilization to unification and optimization. • Demonstrated skill in HR analytics and dashboard automation. • Hands-on Workday HRIS proficiency. • Strong subject-matter expertise in India statutory compliance. • Postgraduate degree in HR (MBA, MSW, or equivalent) is preferred. Functional & Behavioural Skills • Strong analytical and problem-solving capabilities • Excellent stakeholder management and communication skills • High integrity and commitment to confidentiality • Comfort working in complex, global environment • Ability to influence without authority Success Indicators • Stable, standardized, and scalable HR operations • High levels of HR data accuracy and audit readiness • Measurable improvements in HR operational efficiency • Successful adoption of HR technology and automation initiatives • Strong stakeholder confidence in HR Operations • A capable, engaged, and high-performing HR Operations team About Us Why Join SymphonyAI: • Competitive salary and benefits package. • Flexible hybrid working model. • Opportunities for professional growth and development. • Collaborative and inclusive work environment. • Access to the latest technologies and tools. • Opportunity to make a tangible impact on cutting-edge AI solutions.