Customer Support Executive (CSE)

The Customer Support Associate will act as the first point of contact for students, professionals, and workers applying to Vishram International Services programs, including overseas study, cultural exchange, hospitality recruitment, and workforce placements. They will handle inbound and outbound calls, guide candidates through VIS programs, maintain accurate records, and support the recruitment funnel across multiple sectors and geographies. Key Responsibilities • Handle inbound calls, WhatsApp, and email inquiries regarding all VIS programs (education abroad, cultural exchange, hospitality jobs, workforce placements, etc.). • Make outbound calls to pre-screened leads to verify interest, explain program details, and guide them through the application process. • Provide information about program eligibility, documentation, timelines, and next steps. • Maintain polite, empathetic, and professional communication at all times. Candidate Tracking • Update candidate information in the CRM/ATS promptly after each interaction. • Follow up with candidates to ensure timely submission of documents and attendance at interviews or orientations. • Flag high-potential leads for senior recruiters for fast-tracking. Pre-Screening & Quality Checks • Use standardized pre-screening questions to verify eligibility (education, work experience, language skills, passport validity, relocation willingness). • Escalate qualified leads to recruiters or program managers. Support During Events & Campaigns • Assist with logistics and communications for webinars, virtual fairs, campus drives, or job fairs. • Provide candidates with joining links and instructions for virtual sessions. Reporting & Metrics • Provide daily and weekly reports to the Recruitment Head / Operations Coordinator. • Track call volumes, follow-up rates, and candidate conversion progress across multiple VIS products. Performance Expectations / KPIs • Handle 70–100 calls per day (inbound + outbound combined). • Achieve 70%+ follow-up completion on assigned candidates. • Maintain high candidate satisfaction scores. • Support meeting program-specific conversion targets (students placed, workers deployed, interns matched, etc.). Qualifications & Skills • Graduate or Diploma (any stream; hospitality, HR, or education background preferred). • 1–3 years of experience in call center, BPO, recruitment support, admissions counseling, or customer service. • Strong communication skills in English and Hindi (additional regional languages a plus). • Comfortable working across multiple time zones and product lines. • Good computer skills; able to work in Google Workspace, Excel, and CRM/ATS systems. • High patience, empathy, and problem-solving skills for handling candidate questions. Key Competencies • Excellent phone etiquette and empathy. • Ability to explain complex processes simply. • Attention to detail and record-keeping. • Adaptability to handle multiple programs simultaneously. • Strong follow-up and time management skills. Working Conditions • Full-time work-from-home with reliable internet and a quiet workspace. • Expected to be online during standard business hours, with occasional evening calls for overseas partner coordination. • Equipment allowance or headset reimbursement may be provided Job Type: Full-time Benefits: • Cell phone reimbursement • Internet reimbursement • Work from home Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: • Work from home Work Location: Remote