Customer Service Representative (Remote)

• *Location:** Remote (Work From Home) • *Shift Timings**: Any 9-hour shift between 9 AM-9 PM IST • *Schedule:** 6 days a week (Monday to Sunday, with 1 rotational weekly off) • *Salary:** ₹16,000 - ₹22,000 • *About the Company:** Datastraw Technologies works with fast-growing D2C brands to help them build stronger relationships with their customers and deliver exceptional customer experiences. Our Customer Support team is at the heart of this mission, managing customer interactions, resolving queries efficiently, and ensuring every conversation reflects professionalism, empathy, and service excellence. We believe that outstanding support is key to building trust and long-term customer loyalty for the brands we partner with. • *About the Role:** We are looking for a Customer Relations Executive who is a confident communicator and enjoys engaging with customers. In this role, you will interact with customers of a **premium lifestyle brand**, assisting them with their queries, orders, and general support needs across voice and chat channels. You will be responsible for delivering a high standard of customer service by responding promptly, communicating clearly, and ensuring every interaction reflects professionalism, empathy, and a strong customer-first mindset. • *Responsibilities:** • Handle inbound and outbound calls to provide order updates and resolve customer queries professionally. • Manage customer interactions through live chats and emails, ensuring professional communication and prompt responses. • Respond to customer messages and comments across platforms such as WhatsApp, Instagram, Facebook, and other digital channels. • Maintain accurate customer information and interaction details within the CRM system. • Coordinate with internal teams and delivery partners to ensure prompt and seamless resolution of customer concerns. • Efficiently manage multiple customer interactions while maintaining a high standard of professionalism. • *Requirements:** • Minimum 6 months of experience in customer support or a similar customer-facing role. • Excellent verbal and written communication skills in both English and Hindi. • Demonstrates composure and empathy while managing customer interactions in challenging situations. • Basic computer proficiency with the ability to quickly learn new CRM tools and systems. • Candidates should have their own laptop and a reliable broadband internet connection. • Willingness to work in rotational shifts, including weekends and holidays, based on business requirements. • *Why Join Us?** • Receive structured, paid training to develop proficiency in support tools, systems, and professional communication standards. • Performance-driven growth opportunities with continuous learning and development support. • Opportunity to work closely with emerging and high-growth D2C brands • Work in a collaborative environment that encourages learning and continuous improvement. Job Type: Full-time Pay: ₹16,000.00 - ₹22,000.00 per month Benefits • Paid sick time • Paid time off • Work from home Application Question(s) • Do you have a personal laptop with a webcam and a high-speed broadband connection at home? • Are you willing to work on rotational shift structure? • Share an example of a time when you dealt with a difficult or emotional customer. What was the issue, and how did you manage the conversation? • Tell us about a situation where you had to coordinate with another team (logistics, product, or support) to resolve a customer’s problem. What steps did you take? Experience • Customer support: 1 year (Preferred) Language • English (Preferred) • Hindi (Preferred) Work Location: Remote