Language Services Representative

Job Title: Customer Service Support (Nepali +Malayalam + Urdu + Arabic) Department: Customer Support / Language Services Location: Noida, Uttar Pradesh, India Job Type: Full-time Shift: US Shift (Rotational – PST Time) Proposed Start Date: 27 April 2026 About the Role You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times. Responsibilities • Provide real-time, consecutive or simultaneous interpretation between English and [Second Language] during customer calls. • Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner. • Accurately relay information without adding, omitting, or distorting the meaning. • Handle confidential and sensitive information with discretion and professionalism. • Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved. • Work closely with team leads and QA to continuously improve communication quality and customer satisfaction. • Adhere to call handling metrics, quality benchmarks, and compliance requirements. • Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services. Qualifications • Fluency in English and Second Language – spoken • Minimum 1-2 years of experience in an international call center, preferably dealing with U.S. customers. • Prior experience in language interpretation is mandatory. • Excellent listening, retention, and note-taking skills.